I RECEIVED A LETTER, WHAT SHOULD I DO?
I received a reminder letter regarding my debt for the first time, what should I do?
Pay the debt by the due date indicated in the letter!
The most convenient way to make a payment is via the pre-filled payment link found in the email you received or through the Self-Service portal on the Julianus Inkasso website.
Note: Letters from Julianus Inkasso will always come from an @julianus.ee email address. If the email or website address does not end with julianus.ee, it does not belong to Julianus Inkasso OÜ.
You can pay your debt 24/7 via Julianus Inkasso’s Self-Service. If you are unable to pay the full amount, you can arrange a payment agreement. To do this, log in to Self-Service HERE.
If you have any questions, please contact us via customer support chat on the Julianus website, located at the bottom right corner, or call: +372 681 4456.
Together we will find a solution!
Why is Julianus Inkasso handling my debt instead of Intrum, Lowell Estonia, or Castovanni?
Intrum Estonia AS, Lowell Estonia AS, and Castovanni OÜ have merged with Julianus Inkasso OÜ, giving Julianus Inkasso OÜ exclusive rights to manage these debt claims.
My contact details are incorrect. What should I do?
You can update your contact details at any time.
Enter the correct information in the Julianus Self-Service by logging in HERE.
For questions, use customer support chat.
Having accurate contact information ensures you receive all important information on time.
My debt claim is unfounded!
If you have a document (e.g., payment receipt, waste removal exemption, court ruling, or criminal case decision) proving the claim is unfounded, submit it via Julianus Inkasso’s Self-Service or email it to: meeldetuletus@julianus.ee. The email must include your full name and ID code.
If you are unable to log in to Self-Service or have additional questions, contact us via the customer support chat on the Julianus website or call: +372 681 4456.
Debt collection will be paused while we verify the claim details.
I am bankrupt, why am I still asked to pay my debts?
If bankruptcy proceedings have been initiated against you or declared, inform Julianus Inkasso via email: teenindus@julianus.ee.
Starting bankruptcy proceedings does not immediately release you from paying debts.
Bankruptcy does not exempt you from paying current bills!
Debts incurred after the declaration of your bankruptcy must always be paid!
The debtor is deceased or the company is dissolved. Why are you still sending me debt collection notices?
If the debtor is deceased or the company is dissolved/in liquidation, please notify us by email at: meeldetuletus@julianus.ee.
I received a debt collection notice meant for someone else. What should I do?
If you received a debt notice meant for someone else, please notify Julianus Inkasso by calling: +372 681 4456 or emailing: meeldetuletus@julianus.ee.
This situation may arise from a change in the debtor’s contact details (such as a phone number or address) without informing the creditor. Please contact us, so we can update the information accordingly.